Effective Date: 20-July-2026
Who we are
Our website address is: https://goldenflakes.co.uk.
Introduction
At Golden Flakes (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or place an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
When you place an order, contact us, or subscribe to our updates, we may collect:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely through our payment provider)
- Order details and purchase history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Arrange pickup or delivery
- Communicate about your orders
- Respond to questions and customer service requests
- Improve our website and services
- Send promotional emails or newsletters (only if you have chosen to receive them)
- Comply with legal and regulatory obligations
Payment Information
We do not store your full credit or debit card information on our servers. Payments are processed securely through trusted third-party payment providers.
Cookies
Our website may use cookies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance your browsing experience
You can disable cookies through your browser settings, although some features of the website may not function properly.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to:
- Process payments
- Deliver your order
- Host and maintain our website
- Comply with legal requirements
These service providers are only permitted to use your information for the services they provide on our behalf.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmitting data over the internet or storing electronic information is completely secure.
Marketing Communications
If you subscribe to our mailing list, we may occasionally send you news, special offers, and promotions.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Your Rights
Depending on the laws that apply to you, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Golden Flakes Enterprises Ltd
Email: info@goldenflakes.co.uk
Phone: 020 8555 2253 / 07904 278 210
Address: Unit 15, Stratford Workshops, Burford Road, London E15 2SP